Job Title: Intake Specialist
Department: Community Stabilization
Supervisor: Program Director
Work Location: Headquarters
Schedule: Monday-Friday 8:30 a.m.-5:30 p.m. Saturday 12:30 p.m.-5:30p.m. (Rotation)
ESSENTIAL JOB FUNCTIONS
- Processes new referrals, verifying client insurance, scheduling assessments, and/or referring clients to community resources.
- Accurately manages and tracks new client referrals, meeting the goals established by the Program Director.
- Participates in the daily workflow of the organization.
- Provides constructive and timely workflow evaluations with the goal of improving processes.
- Will always lead by example through adherence to company policies, fostering positive communication with the team, meeting deadlines, and mentoring team members.
- Ensures all services related to counseling, client care, treatment, service plans, etc. are of the highest quality and with client-first mentality. Counseling will always be administered with respect and dignity.
- Conduct and/or actively participate in various forms of communication with team members, clients and partners.
- Represents the organization at various meetings, functions, and events.
- At all times, conduct interactions with clients, team members and partners in a manner that advances Gateway Service’s culture and reputation.
- Ensures the organization is constantly operating in compliance with Virginia DBHDS regulations and local, state, and federal laws.
- Collaborate with organization leadership to develop and meet company goals while supplying expertise and guidance on operations, marketing, and development functions.
- Collaborate with agencies and partners to carry out the organization’s goals and objectives.
- Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
- Establish, communicate, and implement policies, practices, standards, and security measures to ensure high quality client care and team member development.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent verbal and written communication skills.
- Knowledge of the principles, procedures, and best practices in Community Mental Health along with an intimate knowledge of Virginia DBHDS regulations and HIPPA requirements.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite and related software.
- Must be alert at all times; pay close attention to details
- Must be able to work under stress on a regular or continuous basis
- Strong interpersonal and communication skills.
- Excellent written and verbal communication skills are required
- CPR and First Aid certified
- Must submit to and receive satisfactory results from a criminal background investigation and a registry check by the Department of Social Services
- A valid driver’s license and current copy of DMV driving record
- A copy of the declaration page of automobile insurance is required
- Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations
- Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations
- Familiarity with Electronic Health Record Software is preferred.
Education, Licensure, and Experience:
- Associate degree or higher level of education
- Two or more years’ experience of a customer service