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Intake Specialist

Job Title: Intake Specialist

Department: Community Stabilization

Supervisor: Program Director

Work Location: Headquarters

Schedule: Monday-Friday 8:30 a.m.-5:30 p.m. Saturday  12:30 p.m.-5:30p.m. (Rotation)



  • Processes new referrals, verifying client insurance, scheduling assessments, and/or referring clients to community resources. 
  • Accurately manages and tracks new client referrals, meeting the goals established by the Program Director.
  • Participates in the daily workflow of the organization.
  • Provides constructive and timely workflow evaluations with the goal of improving processes.  
  • Will always lead by example through adherence to company policies, fostering positive communication with the team, meeting deadlines, and mentoring team members.
  • Ensures all services related to counseling, client care, treatment, service plans, etc. are of the highest quality and with client-first mentality.  Counseling will always be administered with respect and dignity.
  • Conduct and/or actively participate in various forms of communication with team members, clients and partners.
  • Represents the organization at various meetings, functions, and events. 
  • At all times, conduct interactions with clients, team members and partners in a manner that advances Gateway Service’s culture and reputation.
  • Ensures the organization is constantly operating in compliance with Virginia DBHDS regulations and local, state, and federal laws. 
  • Collaborate with organization leadership to develop and meet company goals while supplying expertise and guidance on operations, marketing, and development functions.  
  • Collaborate with agencies and partners to carry out the organization’s goals and objectives.
  • Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
  • Establish, communicate, and implement policies, practices, standards, and security measures to ensure high quality client care and team member development.


  • Excellent verbal and written communication skills.
  • Knowledge of the principles, procedures, and best practices in Community Mental Health along with an intimate knowledge of Virginia DBHDS regulations and HIPPA requirements. 
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite and related software.
  • Must be alert at all times; pay close attention to details
  • Must be able to work under stress on a regular or continuous basis
  • Strong interpersonal and communication skills.


  • Excellent written and verbal communication skills are required
  • CPR and First Aid certified
  • Must submit to and receive satisfactory results from a criminal background investigation and a registry check by the Department of Social Services
  • A valid driver’s license and current copy of DMV driving record
  • A copy of the declaration page of automobile insurance is required
  • Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations 
  • Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations
  • Familiarity with Electronic Health Record Software is preferred.

Education, Licensure, and Experience:

  • Associate degree or higher level of education 
  • Two or more years’ experience of a customer service

    Please apply here

    we look forward to hearing from you!

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