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Program Director Crisis Services

Job Title: Program Director

Salary: From $70,000.00 per year

Work Location: Chesapeake, VA

Schedule: Monday-Friday 8:30 a.m.-5:30 p.m. (Schedule may change according to Business needs.)


Are you a fierce leader with high expectations? Are you a leader that is ready to soar beyond barriers and limitations? Gateway is looking for a Team Leader that is capable of Building a Team! Gateway works hard at taking care of its team and its clients! We are looking for a dynamic leader who is open to guidance by a results-driven leadership team The Program Director is responsible for the planning, directing, coordinating, and oversight of all programmatic and clinical supervisory aspects of the community outreach programs in Region 4. Region 4 programs include Intensive In Home, Crisis Stabilization and Mental Health Skill Building. The Program Director includes recruitment, training, guidance, direct supervision of subordinates, ensuring the company and its team meet DBHDS and DMAS requirements, and guaranteeing the implementation and maintenance of efficient services that meet the current and future needs of the consumers served by Gateway Services.



  • Responsible for overseeing and developing the Community Stabilization program including hiring, employee supervision, evaluation, and scheduling.
  • Develop, plan, and implement strategies for program continuation and growth. Must have the ability to think comprehensively, solve problems and have good decision-making skills, including critical thinking skills.
  • Supervises a multidisciplinary team to include administrative staff, community coordinators, QMHPs, and other behavioral health professionals.
  • Responsible for ensuring Gateway’s programs operate in compliance with the latest standards, to include Virginia’s DBHDS Provider Manual and guidance materials, DMAS, the Commission on Accreditation of Rehabilitation Facilities (CARF), and applicable insurance agencies.
  • Collaborates with contracted psychiatrist(s) and psychiatric Nurse Practitioners on a regular basis to address behavioral health needs to support the needs of individuals in treatment.
  • Ensures that ISPs are developed that fully address the behavioral health care needs identified through the assessment and diagnosis that results in an improvement in daily functioning for our clients and is evident via measurable outcomes.
  • Provides case oversight and re-evaluation as necessary to ensure that the needs of Gateway’s clients are being met.
  • Make responsible referral decisions based on diagnosis, the needs, and strengths of the client.
  • Provide referral sources with all relevant information both verbally and in writing that supports the findings of the assessment, diagnosis, and the goals of the service plan.
  • Reviews progress during prescribed intervals. Re-refer cases as needed or seeks re­ authorization of services to continue if need be.
  • Provide Gateway with all relevant documentation in a timely manner to complete appropriate billing of services.
  • Maintains strictest confidentiality.
  • Perform other duties and responsibilities as requested.


  • Excellent verbal and written communication skills.
  • Strong supervisory and leadership skills.
  • Knowledge of the principles, procedures, and best practices in Community Mental Health along with an intimate knowledge of Virginia DBHDS regulations and HIPPA requirements.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite and related software.
  • Coursework and professional experience that indicates knowledge of mental health counseling, group and individual psychotherapy, diagnosis and treatment of mental disorders, psychological assessment techniques, crisis intervention, and mental health consultation.
  • Current CPR Certification and First Aid Certification
  • Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
  • Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
  • Must always be alert; pay close attention to details.


  • Minimum of a bachelor’s degree in human services field or a related field from and accredited college or university
  • Current QMHP registered with the Virginia Board of Counseling and in good standing.
  • 1-2 years’ experience as a supervisor and/or managing staff.
  • CPR Certification and First Aid Certification (Required)


  • Must submit to and receive satisfactory results from a criminal background investigation and a registry check by the Department of Social Services
  • A valid driver’s license and current copy of DMV driving record.


  •  401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

    Please apply here

    we look forward to hearing from you!

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