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Program Manager PHP/IOP

Job Title: Program Manager

Department: Partial Hospitalization/Intensive Outpatient

Supervisor: Vice President of Programs

Employment Type: Full Time, Exempt

Work Location: 300 Broad St., Portsmouth, VA 23707

Schedule: Monday-Friday 8:30 a.m.-5:30 p.m. (Schedule may change according to Business needs.)



To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.



The Partial Hospitalization/Intensive Outpatient Program Manager is responsible for Partial Hospitalization and Intensive Outpatient services provided by Gateway Services as directed by the Vice President of Programs. This position is responsible for ensuring quality care to the clients while adhering to the federal and state licensing statutes. This position ensures that each client in the agency will receive quality services of care in accordance with industry best practices.



  • As directed by your supervisors, you are responsible for overseeing the Partial Hospitalization and Intensive Outpatient substance abuse programs including hiring, programmatic employee supervision, evaluation, and scheduling. Also, you are expected to develop, plan, and implement strategies for program continuation and growth. One must have the ability to think comprehensively, solve problems and have good decision-making skills, including critical thinking skills.
  • As directed by your supervisor, you are expected to coordinate with a multidisciplinary team to include administrative staff, community coordinators, QMHPs, CSACs, LPCs, LCSWs, MFTs, and other behavioral health professionals.
  • As directed by your supervisor, you are expected to coordinate with a multidisciplinary team to include administrative staff, community coordinators, QMHPs, CSACs, LPCs, LCSWs, MFTs, and other behavioral health professionals.
  • You are expected to collaborate with contracted psychiatrist(s) and psychiatric Nurse Practitioners on a regular basis to address behavioral health needs to support the needs of individuals in treatment.
  • As directed by your supervisor, you are to ensure that client charts are in regulatory compliance.
  • Maintains strictest confidentiality.
  • Performs other duties and responsibilities as requested.



  • Excellent verbal and written communication skills.
  • Knowledge of the principles, procedures, and best practices in Community Mental Health along with an intimate knowledge of Virginia DBHDS regulations and HIPPA requirements.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite and related software.
  • Coursework and professional experience that indicates knowledge of mental health counseling, group and individual psychotherapy, diagnosis and treatment of mental disorders, psychological assessment techniques, crisis intervention, and mental health consultation
  • Current CPR Certification and First Aid Certification
  • Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations
  • Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations
  • Must always be alert; pay close attention to details
  • Must be able to work under stress on a regular or continuous basis



  • Bachelor’s Degree in a human service field from an accredited institution recognized by the U.S. Department of Education.
  • QMHP-A registered with the Virginia Board of Counseling.
  • CSAC certified
  • Experience with Community Based Mental Health programs.


A job offer may be initiated but will be contingent upon receiving satisfactory results of the criminal background and registry check. Employment will not begin until all required documentation for background and registry checks has been received and submitted.

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